Solid beech wood frame
The structure that holds the sofa together
Your Soffie is covered for 5 years against defects in manufacturing under normal use. That protection applies to the structure that does the real work:
The structure that holds the sofa together
Comfort without sagging or flattening
If a faulty part turns up, we replace the affected part rather than the whole module. That is the advantage of a modular sofa: one piece can be renewed without replacing the sofa you already love.
What is not covered
We keep this simple and honest. The warranty covers manufacturing defects, not everyday life. It does not cover damage caused by misuse or accidents, changes from modifications or non-standard repairs, or the normal softening and wear that comes with daily use.
How a claim works
Making a claim is straightforward. Get in touch at info@thesoffie.com with your order number, a short description, and a few photos of the issue. Our team reviews every claim and aims to resolve it as quickly and smoothly as possible. If the issue is a manufacturing defect, we send a replacement for the affected part.

Try it first, keep it covered
The warranty picks up where the 40-day sofa trial leaves off. First you get 40 days at home to make sure your Soffie is the right fit. Then the 5-year warranty covers the frame and foam for the years after. Together they mean the decision, and the sofa, hold up over time.
Shop with confidence
Try spots
You can sit on a Soffie before you buy. We partner with independent cafes across Canada to host try spots, where a Soffie is set up for customers to come in and try in person. You will find try spots in the Greater Toronto Area (Toronto, Vaughan, Mississauga, Markham, Pickering), Kitchener, Ottawa, and Montreal. Laval is coming soon.
Five years from delivery, covering the frame and cushion foam against defects in manufacturing under normal use.
Manufacturing defects in the solid beech wood frame and the 32 DNS high-density foam cushions. If a part is faulty, we replace that part rather than the whole module.
Damage from misuse, accidents, or modifications, and the normal wear that comes with daily use.
Email info@thesoffie.com with your order number, a description of the issue, and photos. Our team reviews the claim and arranges a replacement part if it is a manufacturing defect.
Yes. The 40-day sofa trial covers your first weeks at home; the 5-year warranty covers the frame and foam for the years after.