Frequently asked questions
How are Soffie products better?
Designed in Canada and made in Europe, Soffie delivers better quality at prices comparable to traditional brands. Thanks to our innovative product collection, you get to customize your item exactly how you want it. Since we don’t rely on third-party middlemen in our supply chain, we can offer you the best possible price without compromising quality.
What’s covered under warranty?
Our warranty covers defective parts due to manufacturing issues — as long as the damage wasn’t caused by misuse, accidents, or modifications. We’ll replace only the faulty parts, not the entire module. We’re committed to great service and aim to resolve all warranty claims as quickly and smoothly as possible.
How does the 40-day risk-free trial work?
Love it, or we’ll buy it back! Simply try our products for 40 days. If it’s not quite right for you, we’ll gladly take it back at no cost. Just keep the original packaging and reach out to us at info@thesoffie.com.
How does your fast and free 2-week delivery work?
Shipping times depend on stock availability. If we have the product in stock, it will be delivered within 2 weeks. Once your order is confirmed as shipped, you can expect delivery within a few days. You’ll also find estimated delivery dates for your location just below the Add to Cart button on the product page.